Making a Return
100 Day Returns
Modholic prides itself on its Hassle-Free 100-Day Guarantee and its commitment to customer satisfaction. We will always do everything in our power to ensure your satisfaction! Return policies can be tricky in the furniture business and we aim to be as fair, open, and transparent as possible. Please see below and feel free to contact us via chat, email or phone with any questions!
THE MAIN THING YOU NEED TO KNOW: At Modholic, we offer a 100% satisfaction guarantee at the time of delivery; if you are dissatisfied with an item at the time of delivery, you may refuse it and the delivery team will take it back for an exchange or refund with no restocking fee! After that point, you still have a full 100 days from the date of delivery to return it!
THE NITTY GRITTY: All merchandise delivered by Modholic should be inspected upon receipt prior to signing for the delivery; any damaged items will be repaired or replaced ASAP. Please note: Aside from cases of damage, if you refuse all or part of an order, you will still be responsible for any and all return shipping costs associated with your order, even if you didn't initially pay any delivery charges at Modholic; if you refuse or return all or part of an order, the appropriate corresponding return shipping fees will then be deducted from your refund. In cases of no-fit, the customer is always responsible for return shipping charges as well. Original packaging must be kept if a return is to be authorized; this is to ensure safe transport back to Modholic's facility. If you have any questions about the return shipping charges of your order, please don't hesitate to ask!
Once the delivery team leaves, you may return any item in unused/like-new condition within 100 calendar days from the date of delivery for a refund or exchange. A minimum restocking fee of 25% will apply to any opened items or items that cannot be guaranteed as new (NOTE: any items that have been altered in an off-menu fabric, finish, size or configuration not normally offered may not be eligible for return and/or may be assessed a higher restocking fee). Once the delivery team leaves, it is the customer's responsibility to ship the items back using a service of their choosing, drop them off, or pay the appropriate corresponding handling fee to have our delivery service pick it up. For customers who have chosen the White Glove Delivery upgrade for $150, please note that this does not represent the entire cost of delivery- although free to our customers on a promotional basis, the cost of delivery is actually much greater than $150 so, in cases of return shipping charges, the return shipping charge is likely to exceed $150 for most large items.
LET'S BE HONEST: Returns are no fun and can be costly for everyone involved... except all of the shipping companies, of course - they make out like bandits! If you're within our return policy window, we'll absolutely accept a return of any item you may be dissatisfied with; however, some customers have chosen to resell their items online via Facebook Marketplace, letgo or OfferUp as a more cost-alternative to the returns process. Rest assured, we'll do everything in our power to make sure that you are treated with fairness and dignity in the unlikely event that what you ordered isn't exactly what you were hoping for.
If you would like to return or exchange all or part of your order, you must first contact us via chat, email or phone for authorisation and instructions, as credit may not be issued for unauthorized returns. IMPORTANT: Any shipping damage must be clearly noted on the shipping documents at the time of delivery. Failure to do so may affect damage claim eligibility.
PLEASE NOTE: If a return is made for an exchanged item due to reasons of customer dissatisfaction, Modholic reserves the right to deem that exchanged item a Final Sale piece, not eligible for further return or exchange. Additionally, if Modholic management deems any situation to be that of return policy abuse, service may be refused at the discretion of the company. If an order is determined to be fraudulent, service may be refused at the discretion of the company as well.
We know you're going to love your new Modholic furniture and home decor so please don't cancel anything! But, if for any reason you find that you need to cancel an order, change an item in an order, or change the shipping address, please contact us via chat, email or phone. Generally, we cannot cancel an order once it has left our warehouse or distribution centre. Additionally, if the item(s) ordered require assembly and have already been assembled, we cannot cancel that part of an order. Therefore, the sooner you contact us via chat, email or phone, the better. If we are unable to make the change before the order is processed, shipped, and/or assembled, you may need to return the item and/or a restocking fee may apply. For orders involving made-to-order construction (i.e. fabric selection on a sofa), you may be required to take delivery of your order if not cancelled within 24 hours of placement. Any orders involving alteration or full customisation (i.e. off-menu fabric options or frame adjustments) may not be eligible for cancellation as they are generally considered Final Sale. Please let us know if you have any questions and we'd be happy to shed some more light!
Changes to custom made-to-order pieces
All changes to custom-made-to-order upholstery pieces need to be made within 24 hours of purchase. No changes or cancellations may be requested after 24 hours as the piece has likely begun the initial stages of production. Fabric is a great example- one of the first steps of custom upholstery is to cut the fabric to reserve it for the order so fabric changes can only be made within the initial 24-hour grace period.